Refund Policy

14-Day Money-Back Guarantee

During the first 14 days after purchase, you may cancel your subscription and request a full refund for any reason. Refund requests should be sent to our support team.

Trial Period Encouragement

We encourage users during this period to fully test the product and reach out with any questions regarding setup, features, or billing to ensure:

• The product meets your needs
• It works correctly in your environment
• You understand how the subscription and billing work (including automatic renewal)

By continuing to use the service after the 14-day period, you acknowledge that you understand and agree to the subscription terms and billing model.

After 14 Days

After the 14-day refund period, refunds are generally not provided. Exceptions may be made in limited cases, such as:

• Verified technical issues that prevent the product from functioning as intended and cannot be resolved in a reasonable time
• Duplicate charges or billing errors
• Unauthorized transactions

Non-Refundable Cases

Refunds are not provided for:

• Forgetting to cancel the subscription before renewal
• Changing your mind after the refund period
• Lack of use or unused subscriptions
• Feature requests or expectations outside the current product scope
• Compatibility issues caused by unsupported environments or third-party systems

Customer Responsibility

It is the customer’s responsibility to cancel their subscription before the next billing cycle if they no longer wish to continue using the service.

Fair Use

We aim to treat all customers fairly and consistently. Abuse of the refund system may result in refund limitations or account review.

Contact Support

Questions about this policy or want to request a refund? Contact our support team.